At KAQI Entertainment, we are committed to providing high-quality digital products to our customers worldwide. Our digital offerings, including guitar tabs, Backing Track, and Bundles, are carefully curated to ensure an exceptional experience. Since digital products are intangible and instantly accessible upon purchase, our refund policy is structured to address specific cases where refunds may be applicable.

1. Eligibility for Refunds

Refunds for digital products will be granted only under the following conditions:
1. Duplicate Purchase – If a customer is accidentally charged twice for the same product, the extra charge will be refunded.
2. Technical Issues – If the purchased digital product is inaccessible due to a technical error on our platform and we are unable to provide a resolution within a reasonable timeframe.
3. Incorrect Product Delivered – If a customer receives a different product than what was purchased.
4. Non-Delivery of Product – If the customer does not receive the download link or access credentials within 24 hours of purchase and our support team is unable to resolve the issue.

1. Change of Mind – As digital products are non-returnable, refunds will not be issued if a customer decides they no longer want the product.
2. Downloaded Content – If the product has already been downloaded or accessed, refunds will not be processed unless there is a proven technical issue.
3. User Error – Incorrect purchases due to customer mistakes (e.g., purchasing the wrong product) will not be eligible for refunds.

1. Customers must submit a refund request within 7 days of purchase by contacting our support team at info@ka-qi.xyz with the order details and a description of the issue. 2. Once a refund request is reviewed and approved, the refund will be processed within 5-7 working days. 3. The refunded amount will be credited back to the original payment method used for the transaction. Depending on the customer's bank or payment provider, it may take additional time for the funds to reflect in the account.

1. KAQI Entertainment reserves the right to decline refund requests that do not meet the eligibility criteria. 2. If a refund request is denied, the customer will receive an explanation with alternative solutions where applicable. 3. In cases of fraudulent transactions or abuse of the refund policy, KAQI Entertainment may take necessary actions, including blocking future purchases. 4. By making a purchase, customers agree to the terms outlined in this refund policy.